Garanties

Nous plaçons la satisfaction de nos clients au cœur de nos démarche et de nos processus. Notre but : satisfaire nos clients par la qualité de nos meubles, de notre savoir-faire en matière d'ameublement mais aussi des services proposés.
Pour un achat en toute sérénité voici les 5 engagements de House and Garden.

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Labels qualité et engagements de House and Garden

1. Qualité de nos produits

Chez House and Garden, la sélection de nos produits fait l'objet d'une attention toute particulière. Notre politique de ne travailler qu'avec un nombre réduit de fournisseurs, nous permet d'être particulièrement exigeant sur la qualité et sur les prix.
Nous proposons en effet, des produits à des prix très compétitifs, oui, mais jamais au détriment de la qualité. Pas de déstockage, pas de fins de série : Tous nos produits sont sélectionnés avec attention auprès de nos fournisseurs pour vous garantir une qualité optimale.

Nous développons au maximum des gammes de produits fabriqués en Europe (France, Allemagne, Pologne, Espagne, Portugal...). Cela est notamment le cas pour nos meubles intérieur (Mobilier intérieur design, Mobilier intérieur contemporain, Meubles de salles de bain, Chambre enfants, lits, literie et canapés). Nous mettons également un point d’honneur à ce que les grandes marques disponibles sur notre site affichent en permanence les prix, parmi les plus intéressants du web francophone.

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2. Des services de livraison adaptés à vos besoins

Vous pouvez choisir d'être livré où vous le souhaitez : chez vous, sur votre lieu de travail, en vacances, chez des amis... House and Garden vous livre à l'adresse de votre choix en France comme à l'étranger. Quels que soient vos souhaits ou vos contraintes de livraison, mettons en place des services de livraison qui sauront répondre à vos attentes.
Nous travaillons avec des transporteurs Nationaux et Internationaux de renommées (Geodis, Guisnel, Heppner, TNT). Ces transporteurs sont spécialisés dans l'envoi de Mobilier par voie routière. Nous travaillons également avec de nombreux transitaires pour permettre des expéditions maritimes vers les DOM / TOM et tous les pays du monde entier sur demande.

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3. Un paiement 100 % sécurisé

Paiement sécurisé par carte bancaire
Afin de vous assurer les meilleures garanties de sécurité pour le règlement de vos achats en ligne dans notre boutique, House and Garden a choisi Monetico du groupe Crédit Mutuel. Avec Monetico, vous disposez d’un moyen de paiement universel et sécurisé, grâce à la technologie SSL, permettant d’accepter des règlements par cartes bancaires des réseaux VISA et MasterCard, dans le cadre de la Vente à Distance.
Avec ce système, votre paiement par carte s’effectue directement sur le serveur sécurisé de notre banque TPEV Générique pour notre compte. A aucun moment votre numéro de carte ne nous sera communiqué. Les échanges sont cryptés et sécurisés grâce au protocole SSL 3 (Secure Socket Layer) sur Internet, protocole qui est devenu une norme mondiale et qui est utilisable par les principaux navigateurs.
De plus, House and Garden vous offre la possibilité de payer en 3 fois sans frais* à partir de 100 Euros d’achat.
* La e-carte bleue ne fonctionne pas pour le paiement en 3 x sans frais.
Les modes de paiement disponibles sont les suivants :

Cartes bancaires (Carte bleue, Visa, Eurocard Mastercard, e-cartes bleues)
Chèque bancaire
Virement bancaire

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4. Un service client performant et réactif

House and Garden possède un service client prêt à répondre à toutes vos attentes :

Notre équipe commerciale est à votre disposition pour répondre à vos questions, demande de devis, vous informer sur la livraison que ce soit par mail ou par tél au 02 40 26 52 53 (du lundi au vendredi de 9h à 12h et de 14h à 17h).
Un problème avec votre marchandise ? Il vous suffit de nous faire parvenir des photos du problème et le Service Après-Vente s'occupe du reste.
Vous pouvez contactez notre Service-client via le formulaire suivant.

5. Satisfait ou remboursé

Chez House and Garden, vous disposez de 14 jours pour essayer nos produits, si vous n'êtes pas pleinement satisfait, vous pouvez nous les renvoyer, vous serez alors remboursé de vos achats (les frais de transports resteront à votre charge).
Cette possibilité est valable durant 14 jours par simple demande téléphonique ou écrite. (Condition de retour des marchandises dans un état neuf sur notre entrepôt).